FAQ
- What is Portal2You?
- Portal2You is an online store that specialises in selling a wide range of fun stuff.
- Who do you ship with, and which locations do you offer shipping to?
- We currently ship to various locations across Australia using the reliable services of Australia Post. From the heart of the city to the remote corners, we'll make sure your package finds its way to you.
- How long does shipping take?
- Shipping usually takes between 2 - 7 business days, but keep in mind that the journey might be longer depending on your location.
- Can I track my order?
- Absolutely! Once your order is shipped, we'll send you an email with tracking information so you can keep a close eye on the whereabouts of your treasure. Stay vigilant, my friend!
- What is your return policy?
-Due to the nature of these products, we do not accept returns
- How can I contact customer service?
- We're at your service! You can reach out to our dedicated customer support team through email at [email protected] We'll be sure to assist you promptly.
- What payment methods do you accept?
- We currently accept EFT bank transfers as our primary payment method.
- Do you offer wholesale or bulk ordering?
- Absolutely! We've got you covered for those times when you need a bigger order. Contact us at [email protected] with the heading "Wholesale enquiry" in the email title, and we'll upgrade you to a wholesale account.
Please note that we have a minimum cart value of $1000 AUD for wholesale tier accounts.
- What if shipping is unsuccessful or lost in transit?
-Once a package is confirmed delivered by the carrier, we can't take responsibility for any mischievous package thieves. If you encounter any shipping issues, reach out to us ASAP, and we'll work with you to resolve the matter.
If you have any further questions or concerns, please don't hesitate to contact our customer support team at [email protected] We are here to assist you and ensure a seamless shopping experience.